Enjoyvent Privacy Policy

At Enjoyvent Etkinlik Biletleme ve Teknoloji A.Ş. ("Enjoyvent" or the "Company"), we care about the privacy and security of personal data we obtain when you use our enjoyvent.com website and the Enjoyvent mobile application.

This Privacy Policy explains the purposes for which your personal data is processed, with whom it may be shared, how long it is retained, and how you can exercise your rights.

For more detailed information about the processing of your personal data, you may also review the "Personal Data Protection Notice (KVKK)".

1. Data Controller

The data controller under the Turkish Data Protection Law ("KVKK") is:

Enjoyvent Etkinlik Biletleme ve Teknoloji A.Ş.
Address: Yeşilce Mah. Destegül Sok. No: 1/1 D: 3 Kağıthane İstanbul 34245
Web: enjoyvent.com
Email: [email protected]

2. Categories of Personal Data Collected

The categories of personal data that may be processed by Enjoyvent are:

Identity Information

First name, last name, gender, date of birth

Location Information

Province, district, latitude, longitude (location data is processed only with your explicit consent).

Contact Information

Mobile phone number, email address

Membership and Transaction Information

Tickets purchased, transaction history, order details, refund/exchange records, session information, login/logout records, QR/ticket verification information

Device and Usage Information

IP address, browser information, device type, operating system, application version, log records, usage and navigation activity

Marketing Data

Preferences and interests, campaign participation information, referral/invitation information, commercial-message consent status, cookie data

Financial Data

Payment method, billing information, billing address, transaction amount, payment reference numbers (Note: Card information is stored by payment institutions; full card numbers are not retained on Enjoyvent's systems.)

Request and Complaint Data

Call-center records, support messages, request and complaint contents, feedback records

Your personal data is processed in a manner that is connected to, limited to, and proportionate with the processing purpose.

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

• Creating and managing your member account
• Carrying out ticket purchases, refunds, and exchanges
• Executing payment transactions
• Delivering event and ticket information to you
• Providing attendee verification and entry processes
• Operating customer service and complaint management processes
• Ensuring platform security and preventing misuse
• Fulfilling legal obligations
• Marketing and campaign communications, where you have given explicit consent
• Improving the user experience and providing personalised content

4. Transfer of Personal Data

Your personal data may, in accordance with Articles 8 and 9 of the KVKK, be transferred to:

• Event organisers (for the purpose of providing event participation)
• Payment institutions and banks (for the purpose of executing payment transactions)
• Third parties providing hosting, cloud, SMS/email, and technical infrastructure services
• Public institutions and bodies legally authorised to receive such data

with the necessary technical and administrative security measures in place.

Commercial electronic messages are sent only if you have given explicit consent.

5. Cross-Border Transfers

Where the providers of technical infrastructure, cloud services, or software are located abroad, your personal data may be transferred abroad in accordance with Article 9 of the KVKK, with the necessary security measures applied.

6. Cookies and Similar Technologies

Cookies and similar technologies are used on the Enjoyvent website and mobile application to:

• Enable the platform to function
• Analyse traffic
• Ensure security
• Remember your preferences
• Offer you more relevant content and campaigns

For details, see the "Cookie Policy".

7. Retention Periods

Your personal data is retained for:

• The periods provided in the relevant legislation
• The period required by the processing purpose
• The statute of limitations applicable to potential legal disputes

Once these periods expire, the data is deleted, destroyed, or anonymised in accordance with the KVKK.

8. Data Security

Enjoyvent applies appropriate technical and administrative measures to ensure the security of personal data, including:

• Use of SSL for data transmission
• Restrictions on access privileges
• Encryption and logging processes
• Regular security tests
• Data processing agreements with third parties
• System-level safeguards against unauthorised access and data breaches

9. Your Rights

Under Article 11 of the KVKK, you have the right to:

• Learn whether your personal data is being processed
• Request information if it has been processed
• Request correction if it has been processed incompletely or inaccurately
• Request its deletion or destruction
• Learn the third parties to whom it has been transferred
• Object to a result that arises against you due to analysis carried out exclusively by automated systems
• Request compensation if you suffer damages

To exercise these rights, you may contact [email protected]. Your requests will be addressed within 30 days at the latest.